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SAFE AND SECURE SHIPPING FROM THE COMFORT OF YOUR HOME

Try our new online module to get a quote for your shipment. If the price works for you, proceed to create a shipping label. After that, simply wait for one of our couriers to pick up your package. If you prefer, you can also drop it off at any of our drop-off points located throughout Canada.

Fill in the information to create your shipment

Print your shipping label and attach it to your parcel

Wait for your package to be picked up or you can visit a drop-off point

FREQUENTLY ASKED QUESTIONS

What is a reception point?

A Reception Point with Omega Cargo Express is your one-stop solution for all shipping needs, encompassing sales and collections across all our service offerings. Partnering with Omega Cargo Express through an official agreement, this setup is a valuable business opportunity, offering you:

 

  • Cost effectiveness
  • Implementation of other services in your business
  • Traffic for your business through our marketing
Do I have to pay something for the right to have a Reception Point?

When setting up a new Reception Point, a one-time payment is required. This payment provides you with the right to represent our brand and grants you access to our JERICHO software. This agreement and the associated benefits last for the duration of the contract. In simple terms, the JERICHO software helps you run your Reception Point smoothly.

What is required when opening RP/PDR? (Punto De Recepción in Spanish)

You’ll need a visible space inside your business for the Reception Point. This space can be in a shopping center or near commercial and residential areas. Ideally, it should be in a location with a lot of foot and vehicle traffic to ensure the best potential for a successful business.

What should the schedule be for the Reception Point?

Our Reception Point must have flexible hours since we are a service center.

How can I guarantee the success of a Reception Point?

Ensuring the success of a Reception Point involves several key factors:

    1. Strategic Location: Choose a location that is easily accessible and visible to potential customers.
    2. Marketing Strategies: Develop and implement marketing tactics tailored to the specific audience around your Reception Point.
    3. Knowledgeable Customer Service: Provide top-notch service by being well-informed about Omega Cargo’s range of solutions, destinations, and rates.
    4. Professional Presentation: Maintain an excellent corporate visual image, including clear signage and other notices.
    5. Customer Loyalty: Focus on building and maintaining strong relationships with your customers to encourage repeat business.
What is the length of training and price?

The cost is covered in the registration fee for the Reception Point (RP) or Punto de Recepción (PDR). After your user account is set up and you receive your login details, you’ll have two weeks to get everything ready. This includes setting up your location, putting up our signs/banners, and completing training. The training will be conducted online from our main office.

What type of contract is signed for the opening of a RP/PDR and how long is it valid?

When the RP/PDR is approved, you’ll sign a confidentiality contract that lasts for one year from the signing date. This contract can be renewed annually without needing to go through the initial registration process again.

For the approval and opening of the PDR you must gather the following documents:

Required Equipment and Materials for the Reception Point:

  1. Computer Equipment:
    • A computer with a licensed version of Windows XP Professional or a more recent version.
  2. Printer:
    • A laser printer.
  3. Internet:
    • A stable internet connection.
  4. Scale:
    • A mechanical or electronic scale for weighing packages.
  5. Branding:
    • Omega Cargo signs and banners for display.
  6. Communication:
    • A dedicated telephone line.
  7. Customer Service:
    • An attention module or customer service desk.
  8. Packaging Supplies:
    • Materials for packaging, including boxes, tape, and other necessary items

How to Get Started:

If you’re interested in setting up a Reception Point, please contact us either via email or phone. When reaching out, provide the following details:

  • Location Details:
    • Area of the premises.
    • Address and telephone number.
  • Photos:
    • Three pictures of the location: two from the inside and one from the outside.
  • Business Type:
    • Describe the nature of your current business.

pROHIBITED AND RESTRICTED ITEMS

Colombia

Shipping Guidelines:

  • Weight Limit: 110lbs (50kg) maximum per package.

  • Quantity Limit: No more than 6 similar items in a single package.

  • Special Packaging: Cellphones must be packed separately.

Prohibited Items:

  • Valuables and Weapons: Firearms, cash, jewelry, explosives, aerosols.

  • Biological: Animals, plants, seeds.

  • Consumables: Tobacco, narcotics, perishable food.

  • Hazardous Materials: Biohazards, chemicals

Venezuela

Shipping Guidelines:

  • Weight Limit: 110lbs (50kg) maximum per package.

Prohibited Items:

  • Valuables and Weapons: Firearms, cash, jewelry, explosives, aerosols.

  • Biological: Animals, plants, seeds.

  • Consumables: Tobacco, narcotics, perishable food.

  • Hazardous Materials: Biohazards, chemicals.

Mexico

Shipping Guidelines:

  • Weight Limit: 110lbs (50kg) maximum per package.
  • Quantity Limit: No more than 8 similar items in a single package.

Prohibited Items:

  • Clothing: Used clothing and shoes.
  • Materials: Products made of wood.
  • Health Products: Medicine, supplements.
  • Valuables and Weapons: Firearms, cash, jewelry, explosives, aerosols.
  • Biological: Animals, plants, seeds.
  • Consumables: Tobacco, narcotics, perishable food.
  • Hazardous Materials: Biohazards, chemicals.
Peru

Shipping Guidelines:

  • Weight Limit: 110lbs (50kg) maximum per package.
  • Quantity Limit: No more than 8 similar items in a single package.

Prohibited Items:

  • Clothing: Used clothing and shoes.
  • Health Products: Medicine, supplements.
  • Valuables and Weapons: Firearms, cash, jewelry, explosives, aerosols.
  • Biological: Animals, plants, seeds.
  • Consumables: Tobacco, narcotics, perishable food.
  • Hazardous Materials: Biohazards, chemicals.
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